Refund and Credit Policy

Last updated: October 1, 2026.

This policy says what happens to your credits and your money when an order does not go as planned. It is part of the Terms of Service.

Orders that are not delivered

If we reject an order, or it is canceled or fails, the credits held for it return to your balance in full. This costs you nothing.

If you do not answer a revision request within 5 business days, the order is canceled and the held credits return to your balance.

Problems after completion

If a placement is wrong or lost, report it. If we cannot fix it, we return the credits to your balance. This also applies during the Link Warranty period.

Refunds to your card

• Only unused paid credits can be refunded to your card or original payment method.
• Ask within 30 days of the top-up. An administrator approves the request.
• The payment provider's processing fee is deducted from the refund.
• Bonus credits and earned credits are never refunded to a card.
• A payment made in VND is refunded in VND, at the amount you paid, not at a new exchange rate.

How long a refund takes

After an administrator approves a refund, the time until the money reaches you depends on your card issuer or bank, usually a few business days up to a few weeks. Refunds by bank transfer go back to the account the transfer came from.

Orders in progress

While an order is in progress you can cancel it only before we accept it. After that, ask for changes or report a problem, and we will work it out with you.

The verification fee

The one-time verification fee of 1.99 USD is not refundable. It returns 20 bonus credits to your balance.

Chargebacks

If you start a chargeback for a payment that was correct, we may lock the account while we review it, and we may reject further orders. Please contact [email protected] first: we would rather solve it with you.

How to ask

Write to [email protected] with your account email and, for an order, the order code.